Images for Recommendations Not Loading

Incident
January 29th 2025, 12:00 pm

Images for Recommendations Not Loading

Status: closed
Start: January 29th 2025, 11:00 am
End: January 29th 2025, 12:00 pm
Duration: 1 hour
Affected Components:
6. Recommendations - EU
Update

January 29th 2025, 11:00 am

January 29th 2025, 11:00 am

We are currently investigating an issue causing images to not being displayed for Recommendations.

Our team is working diligently to identify the root cause and implement a solution as quickly as possible.
We apologize for any inconvenience this may be causing and will share updates as we progress in our investigation.

Update

January 29th 2025, 11:31 am

January 29th 2025, 11:31 am

We have implemented a solution that has resolved the issue for the majority of clients.
However, we are still working on a complete resolution for the remaining affected clients.

Thank you for your patience and understanding.
For any additional questions, please do not hesitate to reach out to your support team for assistance.

Resolved

January 29th 2025, 12:00 pm

January 29th 2025, 12:00 pm

Our team has implemented a remediation, and all affected services should now be operating as expected.

For any additional questions, please do not hesitate to reach out to your support team for assistance.