Images for Recommendations Not Loading

Incident

Images for Recommendations Not Loading

Status: closed
Start:
End:
Duration: 1 hour
Affected Components:
6. Recommendations - EU
Update

We are currently investigating an issue causing images to not being displayed for Recommendations.

Our team is working diligently to identify the root cause and implement a solution as quickly as possible.
We apologize for any inconvenience this may be causing and will share updates as we progress in our investigation.

Update

We have implemented a solution that has resolved the issue for the majority of clients.
However, we are still working on a complete resolution for the remaining affected clients.

Thank you for your patience and understanding.
For any additional questions, please do not hesitate to reach out to your support team for assistance.

Resolved

Our team has implemented a remediation, and all affected services should now be operating as expected.

For any additional questions, please do not hesitate to reach out to your support team for assistance.