Performance Degradation in Custom Client Applications

Incident

Performance Degradation in Custom Client Applications

Status: closed
Start:
End:
Duration: 47 minutes
Affected Components:
1. Marigold Engage - EU
Update

We are currently investigating an issue causing performance degradation that appears to be only impacting custom client applications.
Examples include the Dartagnan connector, some SMS connectors, Frontline, and others.

The Engage platform itself is not impacted; however, clients using these custom applications might experience issues with their journeys.

Our team is working diligently to identify the root cause and implement a solution as quickly as possible.
We apologize for any inconvenience this may be causing and will share updates as we progress in our investigation.

Resolved

Our team has implemented a remediation, and all affected services should now be operating as expected.|
For any additional questions, please do not hesitate to reach out to your support team for assistance.

We appreciate your patience and understanding throughout this process.